Location - Did you know we have two offices to serve you? If you live in one area and work in another, you can choose the office that best meets your needs.  Each member of your family may be seen at either office, or go back and forth as your schedule requires.

Emerald West Family Dentistry

Monday - Friday 8 AM - 5 PM, and Thursday 7 AM - 3 PM

8660 W. Emerald St., Ste. 152

Boise, ID 83704

Phone:  (208) 323-2294

Fax:  (208) 323-2299

Email:  ewfd@emeraldwest.net

(Located on Emerald St., between Milwaukee and Maple Grove.)

Hidden Springs Dental

Wednesday and Friday 8 AM - 5 PM, and every other Thursday 1 PM - 5 PM)

5833 W. Hidden Springs Drive

Boise, ID  83714

Phone:  (208) 229-4900

Fax:  (208) 229-4902

Email:  hsfd@hiddenspringsdental.com

(Glenwood to Gary Lane, then follow it North 4 miles to the beautiful Hidden Springs community.)

Hours - Although some fluctuations do occur, the following is a general overview of our hours:

Mon - 8 AM to 5 PM (Emerald office only)

Tue - 8 AM to 5 PM (Emerald office only - Orthodontic appointments available from 10 AM - 5 PM)

Wed - 8 AM to 5 PM (Dr Hess at Hidden Springs/Dr Moss at Emerald)

Thu - 7 AM to 3 PM (Emerald office only - Orthodontic appointments available all day)(Hidden Springs open every other Thursday 1 PM - 5 PM)

Fri - 8 AM to 5 PM (Dr Hess at Emerald/Dr Moss at Hidden Springs) (Orthodontic appointments available from 10 AM - 5 PM)

We do have doctors on-call 24/7 for dental emergencies.  

Appointments - When you schedule an appointment, you are scheduled with either a doctor, a dental assistant, or a hygenist, depending on the type of care that you need.  While the doctors oversee all procedures, you will work most closely with them on procedures such as fillings, extractions, and cosmetic dentistry.  Dental assistants will be there for all of these procedures, but will take a greater role in procedures such as TMJ care, night guards, snore guards, teeth whitening, and orthodontic services.  Hygenists are scheduled for routine cleanings and maintenance procedures. 

Although either doctor can see you, for the best continuity of care, we recommend scheduling the majority of your procedures with one dentist; however, if you have a favorite dental assistant or hygenist, please let us know and we will do our best to accommodate you.

Everything starts with good oral hygiene.  We recommend getting your teeth cleaned every six months, or as individually determined for your dental needs.  If you have insurance, please check your policy to see what is covered and to understand any frequency limitations they may have. 

Please plan ahead when scheduling your appointments.  It typically takes anywhere from a day to a few weeks to get an appointment time; although school vacations and holidays can fill up months in advance.  In consideration of our other patients, if you are more than ten minutes late, we may need to reschedule you.  We understand that sometimes circumstances happen beyond your control, but if you must cancel or reschedule your appointment, we ask that you give us as much notice as possible, ideally at least 48 hours, to enable us to fill that time with someone who may be waiting for a spot to open.  If you can't get the appointment day or time that you desire, please ask us to add you to our Quick Fill list.  If someone cancels, we'll give you a call to see if you'd like to take that opening.  

Paperwork - Please arrive 15 minutes early for your first appointment to allow time to complete your new patient paperwork.  Make sure you bring a current list of medications and your health history and keep us updated as changes occur.  It is important to provide a complete record, even if you don't think it applies to your dental care.  You may be surprised at just how much interrelates!  If you have had x-rays taken at another dental facility within the last year, you may also want to request your records from your former provider.  Get a jump start by printing the forms here:

Registration - Front Page

Registration - Back Page

Office Policies (these must be signed)

Dental Release Form (only needed if you have current dental x-rays at another facility and would like them transferred to us)

Insurance - You do not have to have insurance to be a patient in our office; however, please note that we are not taking any new Medicaid patients at this time.  If you do have insurance, please make sure you bring your insurance card to your first appointment and remember to keep us updated if the information changes.  If you have insurance but were not given an insurance card, please provide the following information:

The policy holder's employer

Group name

Group number

Subscriber ID number

Mailing address for claims

Insurance company phone number

While we will bill any insurance company, we are a Participating Provider of the following:

Blue Cross

Blue Shield

CIGNA

Delta Dental

DMBA

Met Life

While we make every effort to assist you, the policy is between you and your insurance company.  We do not have the knowledge, time, or resources available to become involved in this relationship.  If you have dental work that needs done, please ask us for a treatment plan so that you can call and verify your benefits and to understand any deductibles, exclusions, or maximums of your plan.

Remember, our office policy is that payment in full is due at the time of service.  A treatment plan and a call to your insurance company will help you to better plan for your dental care.  If you would like to make payments on your account, our office does accept Care Credit.  Care Credit offers low and no interest finance options upon credit approval.

Links - The following resources may be of interest to you:

Care Credit - Select up to 18 months at zero interest or up to five years at 14.9% interest on approved credit.  There are no prepayment penalties, and since it is a line of credit, you only pay for what you use.  Apply in our office, online, or over the phone in less than five minutes and get an immediate decision.  If approved, you'll be assigned a sixteen digit account number and a dollar limit.  Just bring this information with you to your appointment.  (800)365-8295

American Dental Association - Find oral health topics, learning tools, career resources and more.